|Terms & conditions
The online store dinodeluxe.com is operated by SARL Dino Deluxe - its head office is in Clamart (1 bis rue Pierre et Marie Curie, 92140 Clamart, FRANCE) and it appears in the Paris company register under number 504 996 612. V.A.T. identification number: FR04504996612.
The general sales conditions outlined below apply to all orders made with the company dinodeluxe.com - SARL Dino Deluxe for all the items and services offered on the site, unless otherwise indicated in writing. The present general sales conditions systematically apply when an order is made.
Consequently, the fact of making an order implies your unreserved compliance with these conditions:
- Right of withdrawal
- Order taking
- Confirmation of order
- Intellectual property
- Delivery destinations and times
The prices guaranteed to you are those displayed on the website when the order is made. However, they may be modified at any time in the event of particular conditions linked to economic factors, duties and taxes, a change in labor or raw material costs, your particular requirements, etc.
All prices are indicated in euros and do not include delivery, which will be calculated automatically and indicated on your order form (your shopping cart).
Prices for delivery within the European Union include value addes tax (VAT) at the current french rate (19.6%).
Export sales prices are understood to be FOB Paris. Customs clearance and the payment of different duties and taxes are your responsability.
All goods sold travel at your own risk, regardless of the means of transport.
1. Your shopping cart constitutes your order form.
2. If you choose to make an order, you should enter the information required for invoicing and delivery of the items. The information you provide commits you. In the event of an error in the wording of the delivery details, the site and the company SARL Dino Deluxe shall not be held responsible for failure to deliver the item(s).
3. After validations of your details, you choose your payment method. Your order will automatically be validated and will constitute an irrevocable commitment on your part, which may only be called into question in the limited number of cases set forth in the present conditions (cf. your right of withdrawal).
All orders are considered final and can only be cancelled with the consent of SARL Dino Deluxe, subject to conditions that will compensate it for any damage incurred by such cancellation.
Confirmation of order
At each stage of the processing of your order (validation, possible availability variations, dispatch) an e-mail will automatically be sent to you.
Dinodeluxe.fr and the company SARL Dino Deluxe reserve the possibility of declining to confirm an order for a particular reason (a problem involving the order received or a problem regarding supplies of the item). It has 5 working days in which to indicate to you that it cannot deliver the order and ask you to modify or cancel it.
Payment in full is due when the order is placed. It may be made by bank card or by bank transfer. We accept debit cards, Visa and Mastercard. This option to pay by credit card is the easiest, fastest and it is absolutely secure. With Cyberplus (Banque Populaire), dinodeluxe.fr has chosen a highly secured payment tool that is fully guaranteed by Banque Populaire. This quality label guarantees you total data security for settlement of your online purchases.
The information transmitted is encrypted by software and cannot be read during passage on the network. Note that the transmission is encrypted by software as soon as the padlock symbol appears on your browser. Furthermore, while your bank details (card number, expiry date, and cryptogram) are being transmitted, the URL address becomed an https URL (the "s" indicating security) and is no longer an http address.
If you chose to pay by bank transfer, your order will be sent as soon as we receive your payment in our account. The bank transfer must be made from your account to Dino Deluxe company account, whose bank details will be indicated during the order process. For bank transfers from abroad, all bank fees will be at your own expense. Your order will only be dispatched upon receipt and validation of your payment.
The order is dealt with upon receipt of payment, which is deemed to be irrevocable, cash, net and not subject to discount. Any delay, incident or settlement of failure entails a late-payment interest penalty equal to two and a half times the legal interest rate, pursuant to Law no. 2001-420 of 15/05/2001 Article 53 II published in the Official Gazette of 16/05/2001.
Delivery destinations and delivery fee
We deliver your items anywhere you wish. If you wish to have them delivered to a friend, a neighbor, your workplace, etc., simply indicate this when you place your order.
The delivery period indicated on your order form (in your shopping cart) is the average period required to send your items to the chosen destination and does not take into account the order-processing time. Order-processing takes a maximum of 24 hours; deliveries in France take a maximum of 2 weekdays and in Europe 5 weekdays.
Dinodeluxe.com has chosen the offer Colissimo Recommandé from La Poste for the delivery of your orders. The delivery fee is 6 EUR for France, Andorra and Monaco. The delivery fee is offered if a client purchase over 75 EUR in the above stated countries. For the rest of the countries in the European Union, Switzerland and Norway the delivery fee is always 12 EUR.
Delivery is made by sending the product(s) directly to the addressee indicated. When delivery takes place, a delivery note is signed by the addressee identified. In any event, you must ensure that the content of the parcel is correct and that it is in good condition before signing the delivery note. Any dispute regarding the carriage (breakage, damage, damaged packaging, etc.) must systematically be indicated by you on the delivery note or to the carrier within 24 hours. The carrier's written observation is essential for any refund request.
If you or the addressee of the parcel is absent when delivery is attempted, a transit advice note will be left indicating where and when you can collect the parcel.
In the event of a significant delay in the delivery, we undertake to compensate you by paying the delivery costs on your next order. However, excessive delivery periods shall not give rise to compensation for damage or to cancellation of the current order in the event of a total or partial strikes, whether international or external to the company, blockage of means of transport or supply or governmental or legal restrictions. Neither shall the site be held responsible if your parcel is held up at the border due to laws, regulations or any other event.
Right of withdrawal
In the case of long-distance (when the parties are not present simultaneously), pursuant to Article L 121-20 of the French Consumer Code you have a period of seven days in which to exercise your right to return the item(s) without having to give any reasons or pay penalty, except for the return cost. This period begins when you receive the goods or accept the service-provision offer.
You return the items in their original packing, at your own expense within 7 working days from the day you receive them. You may choose between a refund of the purchase price by cheque in euros (exluding delivery costs) or receiving a credit on your account which you can then use to purchase another item on the site at your leisure.
Items from your order will only be refunded when our custumer service representative has checked that they are clean and have not been worn or damaged in any way, and that we have received back the correct quantity of the said items. Any deviation from this agreement will result in you being placed in our blacklist and your account will be blocked.
Claims or complaints will always be dealt with attentively and respectfully. In the event of dispute, you must first approach the company SARL Dino Deluxe to reach an amicable solution by writing to: Dino Deluxe - 1 bis rue Pierre et Marie Curie - 92140 Clamart - FRANCE or sending an e-mail to: firstname.lastname@example.org.
Failing this and subject to the customer's status as a "trader", any dispute relating to the interpretation or execution of the present general conditions will fall under the exclusive jurisdiction of the Paris Commercial Court.
We guarantee confidentiality regarding the personal information entered. In compliance with the French law on "Information and civil liberties" no. 78-17 of January 6th 1978, you have the right to access and rectify any data relating to you. You can exercise this right by sending us a letter to the following address: Dino Deluxe - 1 b rue Pierre et Marie Curie - 92140 Clamart - FRANCE or sending an e-mail to: email@example.com.
The online store dinodeluxe.fr is designed and managed by the company SARL Dino Deluxe.
All the elements on the site dinodeluxe.com, whether visual or sound elements, including the underlying technology, are thus protected by copyright, registered trademarks and patents. They are the exclusive property of the company SARL Dino Deluxe.
Any users with their own website who wish to post a simple link to the dinodeluxe.com home page for personal use absolutely must request authorization, on simple application to the company SARL Dino Deluxe.
Consequently, partial or total reproduction in any medium whatsoever of the elements comprising the site, use of such elements or the fact of making them available to third parties is formally forbidden and will systematically give rise to legal action.